# Terms & Conditions > The terms that govern use of Emet. UserCRO, Inc. (dba: Emet) Last Updated: 12.24.2025 These Terms & Conditions ("Terms") constitute a legal agreement between you ("you," "User") and UserCRO, Inc., a Delaware corporation doing business as Emet ("Emet," "we," "us," or "our"). These Terms govern your access to and use of our website, platform, applications, software, and related services (collectively, the "Services"). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use the Services. Emet may update these Terms at any time. The latest version will always be posted at: https://emet.so/terms-conditions. Continued use of the Services after updates become effective constitutes acceptance of the updated Terms. ## 1. Description of Services Emet provides an AI-native data intelligence platform that connects to your authorized marketing and business data sources (e.g., Google Analytics 4, Google Ads, Meta Ads, Shopify); retrieves and analyzes your data in real time without requiring SQL, ETL pipelines, dashboards, or manual reporting; uses proprietary AI agents and benchmarking to generate insights, recommendations, and presentation-ready narratives; and allows you to upload files or content (e.g., CSVs, PDFs, documents) for analysis. Emet may modify or improve the Services at any time. The Services are intended for informational and strategic purposes. You are solely responsible for decisions based on AI-generated outputs. ## 2. Eligibility You must be at least 18 years old to use the Services. If you use the Services on behalf of a company or organization, you represent that you are authorized to bind that entity to these Terms. ## 3. User Content & Data Ownership ### 3.1 Ownership You retain all rights, title, and interest in any data retrieved from your connected sources, files or documents you upload, and any text, content, or materials you submit ("User Content"). ### 3.2 License to Emet You grant Emet a worldwide, non-exclusive, royalty-free license to store, cache, process, analyze, display, and transform User Content; use User Content as necessary to provide, maintain, support, secure, and improve the Services; and generate AI-powered summaries, insights, recommendations, or data stories. This license ends when User Content is deleted from Emet systems. ### 3.3 Data Storage, Caching & Retention Emet retrieves data directly from third-party APIs. Emet may store or cache User Content—temporarily or persistently—as needed to operate or enhance the Services. Emet may adjust its storage, caching, or retention practices as the platform evolves. Emet does not sell User Content. User Content is not used to train third-party AI models. ### 3.4 PII & Compliance Emet does not intentionally store personally identifiable information (PII) except where inherent to the data you connect or upload. You are responsible for ensuring compliance of your data sources with applicable laws. ## 4. Confidentiality Each party agrees to protect the other's Confidential Information using reasonable care; use it only as permitted to provide or use the Services; and not disclose it to third parties except as required to perform the Services or as required by law. These confidentiality obligations survive for two (2) years after termination of your account. ## 5. Third-Party AI and Subprocessors Emet uses third-party AI services (e.g., Anthropic, OpenAI, Google) to assist with generating insights, summaries, and recommendations. Emet sends only the minimum necessary User Content to such processors; strips or minimizes PII whenever commercially feasible; and does not allow subprocessors to use User Content for training or advertising. By using the Services, you consent to Emet's use of such subprocessors. ## 6. Intellectual Property Emet retains all rights, title, and interest in its software, code, architecture, AI models, prompts, algorithms, analytics, user interface and design, documentation, and all improvements or derivatives. No intellectual property rights are transferred to you. ## 7. Feedback If you provide ideas, suggestions, or feedback ("Feedback"), Emet may use such Feedback without obligation or compensation. You grant Emet a perpetual, worldwide, royalty-free license to use Feedback to improve the Services. ## 8. Trial Access Emet may offer free or promotional trials. Any such access is provided solely for internal evaluation; may be subject to additional terms (e.g., Order Forms, POs, or Trial Agreements); automatically converts to a paid subscription unless cancelled before the end of the trial; and is provided "as is" without warranties. If trial-specific terms conflict with these Terms, the trial terms govern during the trial period. ## 9. Payment, Billing & Refund Policy ### 9.1 Subscription Fees Subscription fees must be paid in advance according to the selected billing cycle. ### 9.2 Automatic Renewal Subscriptions automatically renew unless cancelled before the renewal date. ### 9.3 No Refunds All fees are non-refundable, including for unused time, partial months, early cancellation, unused or expired AI credits, downgrades, or failure to use the Services. Refunds are provided only where required by law. ### 9.4 AI Credits AI Credits represent compute usage and have no cash value. Credits do not roll over unless explicitly stated. If you run out of credits, you must upgrade your plan to continue using AI features. Emet may adjust credit consumption logic as AI models evolve. Different prompts, analyses, data sources, or workloads may consume different amounts of AI Credits based on complexity, compute cost, and model usage. ## 10. User Responsibilities You agree not to use the Services for unlawful, harmful, or fraudulent activities; access systems or accounts you are not authorized to use; interfere with Service operation or security; reverse-engineer or derive source code; scrape or misuse data from connected APIs; or upload harmful, infringing, or illegal content. ### 10.1 File Uploads and Prohibited Content You may upload files, documents, or other materials solely for lawful business purposes. You agree not to upload, submit, or process through the Services any content that is unlawful, harmful, abusive, exploitative, infringing, or otherwise prohibited by applicable law, including but not limited to child sexual abuse material (CSAM), terrorist content, or content that violates intellectual property rights. Emet reserves the right to restrict, suspend, or terminate access to the Services if prohibited content is detected or reasonably suspected, and to take any actions required to comply with applicable law. ### 10.2 Content Enforcement and AI Safeguards Emet may use automated systems and third-party AI providers to store, process, and analyze User Content. These systems may refuse to process or flag certain content. Emet may log limited associated metadata (such as user account identifier, timestamp, and file name) for security, compliance, and abuse prevention purposes, and may take appropriate action, including account review, suspension, termination, or reporting to authorities, as required by applicable law. ## 11. Workspaces & Team Access Emet may provide shared workspaces allowing multiple users from your organization to access User Content. Workspace administrators are responsible for managing user permissions, adding or removing users, and controlling access to connected data sources. Emet is not responsible for misuse of access by workspace users. ## 12. AI-Generated Content Disclaimer AI-generated outputs may contain inaccuracies, approximations, or omissions. Emet guarantees the accuracy of raw data retrieved from authorized APIs, but does not guarantee the accuracy of AI-generated insights, predictions, or summaries. You are responsible for validating AI outputs before acting on them. ## 13. Cancellation & Termination You may cancel through your account settings at any time. Cancellation takes effect at the end of the current billing period. Emet may suspend or terminate access for violations, security risks, or misuse. Upon written request, Emet will delete User Content within a commercially reasonable timeframe, subject to legal retention requirements. ## 14. Security & Data Breach Limitation Emet uses commercially reasonable security measures, including encryption and secure infrastructure. No system is completely secure. Emet is not liable for damages from breaches, cyberattacks, or unauthorized access except where required by law. ## 15. Limitation of Liability To the fullest extent permitted by law, Emet is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Emet's total liability in any 12-month period is limited to the fees paid by you during that period. During free trials, Emet's total liability is limited to $0. You agree to indemnify Emet against claims related to your misuse of the Services. ## 16. Governing Law & Dispute Resolution These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Any disputes will be resolved exclusively in the federal or state courts located in Delaware. ## 17. Contact Information UserCRO, Inc. (dba Emet) 300 Delaware Ave., Suite 210 #570 Wilmington, DE 19801 Email: support@emet.so --- Emet · Truth infrastructure for AI data systems · https://emet.so